Refund Policy

Sprūs Interiores

Legal Notice

The explanations and information provided in this Refund Policy are general in nature and are intended to describe our refund practices. This document does not constitute legal advice. We recommend consulting a legal professional to ensure compliance with applicable consumer protection laws in your jurisdiction.

General Description

This Refund Policy establishes the terms and conditions under which Sprūs Interiores offers refunds for its interior design services. By contracting our services, the client acknowledges and accepts the conditions described herein.

Non-Refundable Payments

The following payments are non-refundable under any circumstances:

Initial visit / consultation ($500 MXN)
This fee covers time, expertise, and preliminary evaluation. Although it is applied toward the total project cost, it is non-refundable even if the project is canceled or postponed.
Design services already performed
Any work completed during the design phase (including boards, proposals, revisions, meetings, and consultations) is non-refundable once delivered or presented to the client. Design services involve professional research, planning, conceptual development, and decision-making, all of which are considered fully rendered once presented, regardless of whether the project continues to subsequent phases.
Approved design
Once the client approves a design proposal—whether verbally, in writing, or through digital means (including confirmation via WhatsApp)—no refunds will be granted for that phase or any subsequent stages. Design approval signifies acceptance of the proposed scope and direction and authorizes Sprūs Interiores to proceed accordingly.

Partially Refundable Situations

Refunds may be considered only for services that have not yet been executed, under the following conditions:

The client must notify the cancellation in writing before the next project phase begins.
Any approved refund will exclude:
- The cost of the initial visit
- The value of design work already completed
- Administrative, planning, or preparation costs already incurred

If applicable, the refund will be calculated proportionally and issued within a reasonable timeframe.

Goods, Furniture, and Third-Party Services

All goods, furniture, decorative items, or materials purchased are subject to each supplier’s return and refund policies.
Sprūs Interiores is not responsible for refunds, exchanges, delays, defects, or warranties related to third-party suppliers.
Management, purchasing, or coordination fees for subcontracted services are non-refundable once incurred.

Installation and Labor

Installation services include a predetermined number of labor hours.
Once installation has begun, no refunds will be issued for personnel costs, time, or execution.
Any additional hours requested or required are billed separately and are non-refundable.

Project Suspension or Cancellation

Sprūs Interiores reserves the right to pause or cancel a project without refund in the following cases:

Failure to comply with agreed payment terms
Lack of client response for more than 7 business days
Breach of the established terms and conditions

Complaints and Warranty

Sprūs Interiores guarantees the proper execution of services included in the agreed scope.
Any complaints must be reported within 5 business days following installation.

Refunds do not apply in cases of:

Changes in opinion or personal taste
Wear and tear from normal use
Client-provided items (CLQT – “With what you already have”)
Defects, failures, or non-compliance by third-party suppliers

Contact Information

For any questions regarding this Refund Policy, please contact us at:

📍 Valle de Bravo, State of Mexico, Mexico
📧 hola@sprusinteriores.com
📞 +52 722 154 5953